Ezefone
MY FAVOURITES
emergency
Call for Help
Tap to call your emergency contact
call

Contacts

ALL CONTACTS — TAP A ROW TO MANAGE

WhatsApp

Settings

Family Safety

A few simple things that can help keep you safe.

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Our family code word

If someone calls saying they're a family member in trouble and asking for money, ask them for this word. If they don't know it, hang up and call a family member directly to check.

Choose this together with your family. Keep it private — don't share it with anyone outside your family.

emergency
Who should "Call for Help" contact?

Choose one person to call if you ever need help in a hurry.

When you tap Call for Help, we'll call this person straight away.

APP
info
Version
Ezefone PWA 1.0 • by CallFormLabs
TEXT SIZE
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Card Text Size
Adjust the size of names on favourite cards
CARER LOCK
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PIN Protection
Settings are currently unlocked
YOUR ACCOUNT

Help

MAKING CALLS
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How do I call a favourite?
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1Open Ezefone — you will see your My Favourites screen
2Find the card of the person you want to call
3Tap their card once — your phone dials them straight away
4When finished, tap the red button to hang up
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How do I call someone I rang recently?
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1After making a call, a Recently Called strip appears at the top of your home screen
2Tap any face in that strip to call them again instantly
💡 The strip shows your last 8 calls — scroll left or right to see them all
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How do I send a WhatsApp message?
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1Tap the WhatsApp tab at the bottom of the screen
2Find the person you want to message
3Tap the WhatsApp button next to their name — WhatsApp will open ready to type your message
💡 WhatsApp must be installed on your phone for this to work
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I cannot hear anyone — what do I do?
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1Look at the right side of your phone
2Press the top volume button several times to raise the sound
💡 Keep pressing until the volume bar on screen is full
MANAGING CONTACTS
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How do I add a new contact?
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1Tap the Contacts tab at the bottom of the screen
2Android: tap Import from Phone to bring in several contacts at once from your address book
3iPhone or manual: tap Add Contact Manually, type their name and phone number, then tap Save
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How do I manage a contact?
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1Tap the Contacts tab at the bottom
2Find the person in the list and tap their row
3A menu slides up — choose: Add/Remove Favourite, Set Relationship Label, Change Photo, or Delete
💡 The green phone button on the right lets you call directly without opening the menu
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How do I add or remove a favourite?
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1Tap Contacts, then tap the person’s row
2Tap Add to My Favourites — their card appears on your home screen
3To remove them, tap their row again and tap Remove from My Favourites
💡 You can have up to 4 favourites shown as big cards on your home screen
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What is a relationship label?
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1A label is a short reminder that appears below a person’s name on their favourite card — for example My Daughter, GP Surgery, or Best Friend
2To set one: tap Contacts, tap the person’s row, then tap Set Relationship Label
3Type your label and tap Save — it appears on their card straight away
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How do I add a photo to a favourite?
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1Tap Contacts, then tap the row of a person who is already a favourite
2Tap Change Photo and choose a picture from your phone
3The photo appears on their card on your home screen straight away
💡 To remove a photo, open the same menu and tap Remove Photo
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What is the red SOS button?
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1The red Call for Help button is always visible at the bottom of your home screen
2Tapping it calls your chosen contact straight away and sends them a message
3To choose who it contacts: tap Settings → Family Safety
💡 You can also set a family code word and turn on location sharing in Family Safety
SETTINGS & FEATURES
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How do I make the text bigger?
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1Tap the Settings tab at the bottom
2Find the Text Size section
3Tap Large or Extra Large — the names on your favourite cards grow immediately
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How do I print my favourite contacts?
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1Tap the Help tab, then scroll to Printable Guides
2Tap Print Favourite Cards — a sheet showing all four contacts will open
3Use your phone’s print or share button to print, or save as a PDF
💡 Great to keep on the fridge or by the telephone
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What is the Carer Lock?
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1Carer Lock lets a helper set a 4-digit PIN so that contacts and settings cannot be changed accidentally
2Once set, the Contacts and Settings tabs will ask for the PIN before opening
3To set or remove the PIN: tap Settings → Carer Lock → Set Carer PIN
💡 Calling always works normally — the PIN only protects the settings
SOMETHING HAS GONE WRONG
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The screen looks wrong or frozen
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1Do not worry — nothing is broken
2Press the Home button (the round or bar button at the bottom of your phone)
3Find the Ezefone icon and tap it to open again
💡 Still wrong? Turn the phone off and back on — this fixes most problems
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I cannot find Ezefone on my phone
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1Open your phone’s browser — Safari on iPhone, Chrome on Android
2Go to ezefone-backend-c8eadiyp.on-forge.com
3Sign in with your email and password and you are straight back in
💡 Ask someone to add it to your home screen so this never happens again
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My phone is running out of battery
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1Plug your charger into the bottom of the phone
2Plug the other end into the wall socket and switch it on
3A small lightning bolt appears on screen — this means it is charging
💡 Charge every night so your phone is always ready
YOUR ACCOUNT
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I paid but the app is asking me to pay again
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1This can happen if you are using a different phone or browser
2Tap Already paid? Sign in on the payment screen
3Enter your email and password to get straight back in
💡 You only ever pay once — signing in restores full access on any device
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How do I change my password?
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1Tap Settings at the bottom of the screen
2Scroll down to Your Account and tap Change Password
3A reset link will be sent to your email address
PRINTABLE GUIDES
STILL NEED HELP?